Frequently asked questions
Short answers about booking, pickup, payment and cancellation at Dubai Rent Car.
Do I pay online?
No. You book on the site and pay when you collect the car.
Where do I collect the car?
At the office in Dubai. We send the exact address once your booking is confirmed. Delivery is not available.
What documents do I need?
Passport or Emirates ID and a valid driving licence. The minimum driver age is 18.
Can I cancel?
Yes, under the cancellation policy in our Terms.
Why “or similar”?
Bookings are made per class; if the exact model is not available we offer a similar or higher one.
How do I book?
Choose the car and dates, then send the request via WhatsApp or by email. Our team contacts you to confirm the booking.
How do I pay?
There is no prepayment when you book. You pay in cash or by card only when you collect the car, covering the rental and all amounts due.
Is a refundable deposit taken?
Yes. A refundable deposit is paid at pickup in cash or by card, and returned after the car is back and Salik tolls and fines have been checked. Our team confirms the amount for your car before pickup.
Can I drive outside the UAE?
No. Driving a rental car outside the United Arab Emirates is not permitted.
Who pays Salik tolls and fines?
The renter pays Salik tolls and traffic fines recorded during the rental.
Ready to hit the road in Dubai?
Choose how to book: WhatsApp or email; both need the dates and your name
Read the full rental terms: Terms